EasyJet issues alert to customers with flights after couple refused onboard

By Sophie Law

EasyJet has issued an urgent alert to anyone with flights booked - after one couple were refused onboard.

The budget airline is reminding passengers over Covid rules after the pair slammed 'unclear' instructions.

Bosses at the travel company have again warned customers to check local travel entry requirements for their holiday destination AHEAD of flying.

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Our sister title the Daily Record reports how Jayne Nicholls and Alexander Doory were refused at the gate of their Naples flight at Luton Airport due to an "unclear" ruling by the airline.

The were informed on Monday, October 4 that their fit-to-fly Covid results would not be accepted as they were not within the set time limitations.

The couple tried to board their flight, but were told the ruling meant the test result had to be valid 48 hours to when they landed in Italy - not 48 hours ahead of departure.

The flight was scheduled for 6.10am and was due to land 8.40am UK time, meaning the duo were 40 minutes shy of meeting the policy requirements.

Easyjet has now urged customers to be aware of the rules as it is the traveller's 'responsibility to ensure they meet entry requirements'.

The airline said the requirement was put in place by the Italian government and customers are asked to research Covid-related restrictions for destination countries prior to their flights.

A spokesperson said: “Due to the fast changing, complex and widely ranging Government policies around restrictions in place across Europe, we are alerting customers to the importance of checking current local travel requirements ahead of their flight via email and on easyJet.com via our Covid-19 Help Hub, where they can also find access to government website links and the most up to date travel information."

"We always remind customers that it is their responsibility to ensure they meet entry requirements and will continue to advise them to check the local Government requirements prior to departure.

“The safety and wellbeing of our customers and crew is our highest priority.”


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