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Liverpool Echo
Liverpool Echo
World
Cathy Owen & Lottie Gibbons

EasyJet hackers access details of nine million customers

EasyJet has said nine million customers have had their email addresses and travel details hacked.

Around 2,208 customers have also had their credit card details accessed, in a reportedly ‘highly sophisticated’ attack.

Support has been offered to all of the customers whose credit cards have been accessed and other customers will be contacted in the next few days.

According to Wales Online, a statement from the company said: "If you are not contacted then your information has not been accessed. Other than as referenced in the following paragraph, passport details and credit card details of these customers were not accessed.

GROUNDED - Easyjet, BA and TUI planes parked up at London Gatwick Airport which is due to close it's North Terminal from the 1st of April - unsure of when it will reopen. Easyjet have today grounded its fleet due to the Covid-19 Coronavirus pandemic. (Adam Gerrard / Daily Mirror)

"We take issues of security extremely seriously and continue to invest to further enhance our security environment.

"There is no evidence that any personal information of any nature has been misused, however, on the recommendation of the ICO (Information Commissioner's Office), we are communicating with the approximately nine million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing.

"We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from easyJet or easyJet Holidays.

"We're sorry that this has happened, and we would like to reassure customers that we take the safety and security of their information very seriously."

Chief Executive Johan Lundgren said: "We take the cyber security of our systems very seriously and have robust security measures in place to protect our customers' personal information. However, this is an evolving threat as cyber attackers get ever more sophisticated.

"Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams. As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications."

He added: "Every business must continue to stay agile to stay ahead of the threat. We will continue to invest in protecting our customers, our systems, and our data.

"We would like to apologise to those customers who have been affected by this incident."

Customers can also find further advice at www.actionfraud.police.co.uk

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