Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Bristol Post
Bristol Post
World
Alexander Brock

easyJet hack: Details of nine million customers stolen in cyber attack

Hackers have accessed the details of nine million easyJet customers, the airline has confirmed.

Customer details, including email addresses, travel details and some credit card information, was stolen in a complex cyber attack.

EasyJet has said that 2,208 people have had their credit card details taken.

The airline added that affected customers will be contacted in the next few days, no later than May 26.

A spokesman said: "If you are not contacted then your information has not been accessed. Other than as referenced in the following paragraph, passport details and credit card details of these customers were not accessed."

Tell us about family life under lockdown - take the Great Big Lockdown Parenting Survey here

The airline added: "We take issues of security extremely seriously and continue to invest to further enhance our security environment.

"There is no evidence that any personal information of any nature has been misused, however, on the recommendation of the ICO (Information Commissioner's Office), we are communicating with the approximately nine million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing.

"We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from easyJet or easyJet Holidays.

"We're sorry that this has happened, and we would like to reassure customers that we take the safety and security of their information very seriously."

'This is an evolving threat'

Chief executive Johan Lundgren said: "We take the cyber security of our systems very seriously and have robust security measures in place to protect our customers' personal information. However, this is an evolving threat as cyber attackers get ever more sophisticated.

"Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams.

"As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications."

He added: "Every business must continue to stay agile to stay ahead of the threat. We will continue to invest in protecting our customers, our systems, and our data.

"We would like to apologise to those customers who have been affected by this incident."

Customers can also find further advice at www.actionfraud.police.co.uk.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.