Scores of EasyJet customers have shared their frustration at trying to get flight refunds amid the coronavirus lockdown.
Some have complained that there is 'no refund button' on the budget airline's website.
Others have claimed they can't get through to customer service on the phone.
EasyJet, like airlines across the UK - and the world - have cancelled flights amid the COVID-19 crisis, with only 'essential' travel permitted by the government. Holidaymakers are instead staying indoors under social distancing rules.
The company says it is 'experiencing higher than average waiting times' - and reassured customers that various entitlements will be 'available long after their cancelled flight has flown'.
Addressing the firm on Twitter, one customer said: "Can’t get through on phone - and no refund button on website!"
"I understand that it’s a tough time for you but it’s a tough time for all of us," another added.
"Just set it up so that people can claim online - no stress."
A spokesperson for EasyJet said: "Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre.
"We are experiencing higher than average wait times so we would thank customers for their patience and assure them that these entitlements will be available long after their cancelled flight has flown.
"For customers whose flights are not cancelled but would like to move to a later date they can amend their flight online with no change fee and we have brought forward our winter schedule on-sale so customers have more choice to move their flights, up to 28 February 2021."
