Work is underway to transform an East Kilbride bank.
The TSB will deliver a major upgrade to its branch in the town under plans to transform how the bank serves its customers.
Designed to meet the changing needs of high street customers, the revamped branch will have a more open and flexible layout so it is easier for staff to interact with visitors.
New technology including tablets will also make it easier for branch colleagues to talk to customers on video or telephone calls.
Work is expected to be complete by the end of this month.
The branch is currently closed to facilitate these works and will reopen on October 18.
The way customers bank and use branches has changed with over 90 per cent of all bank transactions and 70 per cent of all product sales going through digital channels.
However, support and expert guidance from branch colleagues remains crucial for those big or unexpected moments in customers’ lives, such as buying a home, having children, caring for a loved one or dealing with a bereavement.
With a larger welcome area and more meeting rooms, there is more space for customer meetings.
Other features in the new design include the Money Hub, which shows features of all key products and how they can support customers through key parts of their lives.
Customers can scan the wall with their mobile phone, and it will give them features of the products they are looking at.
The Doing What Matters Wall will look at TSB’s continuation to society and the community, highlighting support the branch is providing to the local community in East Kilbride and promoting local events.
Director of branch banking Carol Anderson said: There have been significant changes in the way customers do their banking, and we are responding to that by creating a very different type of branch.
“This new layout will help support our customers and give them money confidence because we can interact with them better.”
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