The DWP is set to make a big change for benefit claimants this month, as face-to-face assessments are set to resume for some PIP, Universal Credit and ESA claimants.
The DWP plans to start reintroducing face-to-face assessments for health and disability benefits in May, following the latest public health guidance.
The update from DWP through its Touchbase service said: "People will be invited for their appointments by letter, which will clearly set out what to expect at their appointment.
"Face-to-face assessments will take place alongside existing paper-based assessments, and telephone assessments - for Work Capability Assessments and PIP - which will continue to take place where suitable."
Jobcentre Plus offices also resumed face-to-face appointments at the end of April for customers who need to be seen by their work coach, however, the LA Welfare Direct bulletin on the GOV.UK website states that priority is being given to "new customers and young people (aged 18 to 24) who are at risk of long term unemployment" - reports the Daily Record.
The DWP said it has worked with assessment providers to ensure that assessment centres are fully compliant with Covid-19 safety measures.
Last week the DWP published detailed guidance on GOV.UK for claimants and assessment providers to support the safe resumption of face-to-face assessments.
The DWP detailed guidance for claimants in Scotland, England and Wales, asked to attend a face-to-face assessment includes:
Advice for claimants who are ‘clinically extremely vulnerable’
Advice on who you can bring with you to the assessment centre
Social distancing requirements
Sanitisation
PPE and face coverings
The DWP said: “Our approach and guidance will be kept under review to ensure the department’s approach remains aligned with the latest public health guidance.”
