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Liverpool Echo
Liverpool Echo
World
Ellen Kirwin

DVLA sends warning to all driving licence holders

Drivers could potentially face up to a ten week wait to get their renewed licence as the The Driver and Vehicle Licensing Agency (DVLA) experiences 'continuing delays.'

Now the DVLA is urging motorists to do their renewal online where possible, to avoid weeks of delays.

The DVLA has said a combination of strikes and ongoing social distancing requirements has led to 'continuing delays with paper applications.'

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The agency is now processing licence renewals from applicants submitted 10 weeks ago, on June 9.

The agency said in a statement on its website that paper applications "are likely to take 6 to 10 weeks to process."

It added: "We're sorry for any inconvenience caused but we are working as quickly as we can to deal with your application.

"We receive around 60,000 items of mail every day that needs to be opened and processed."

However the agency says there is no delay to online applications and advises customers to use its online services 'where possible.'

The Times reports 'about 1.4 million' applications are affected by the backlog.

A DVLA spokesperson said: "Our online services have not been impacted by the pandemic and continue to run as normal and without any delays. The majority of transactions can be done online including renewing a driving licence.

"There are delays in processing paper applications due to ongoing industrial action and social distancing requirements, which means that we have had fewer staff than usual on site at any one time.

"Paper applications are taking on average, between six and ten weeks to process but there may be longer delays for more complex transactions such as those that require medical investigations.

"It’s disappointing that the Public and Commercial Services Union is choosing to continue with industrial action and targeting services that will have the greatest negative impact on the public, including some of the more vulnerable people in society.

"As restrictions are easing and life is returning to normal, millions of people right across the UK, from those applying for their first provisional driving licence, to traders selling cars, are relying on essential DVLA services.

"PCS’s demands are causing significant and unnecessary disruption to families and businesses, all at a time when they are most needed."

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