In the not too distant past you helped a couple who found that all the packages sent to them via the parcels firm DPD were returned after they had been put on some sort of blacklist. My partner and I are experiencing exactly the same problem and can’t resolve it.
We have lived at our current address for 10 years and have deliveries on a daily basis – my partner is even friendly with the DPD delivery man, having had regular chats with him. All of a sudden we stopped receiving all packages via DPD and, having spoken to the companies sending them, learned that our address had been flagged up for fraud.
Some 10 phone calls and just as many emails later we are getting nowhere fast. We have spoken to the local depot and to multiple customer service personnel at DPD, but no one seems to be able to give us any information as to why we have been put on this list, or how to resolve it.
We are on the cusp of contacting our lawyer as we are so frustrated with this company, and desperate due to so many items we are waiting for hanging in limbo. KF, Aylesbury
As you say, you are not the first reader to complain at being blacklisted by DPD, and failing to get it lifted. The last such incident turned out to be caused by a suspected mobile phone fraud that had unwittingly caught the complainant. The same is probably true in this case.
We asked the company about your case and it told us: “Following an investigation, we can confirm this address was placed on a stop list in January 2016 due to concerns about potentially suspicious third-party fraudulent activity.
“Any information of this nature is always taken seriously by DPD and acted upon to protect both the sender and recipient from potentially dishonest transactions caused by identity fraud. After reviewing the case, however, it is clear that on this occasion the decision was incorrect. As a result, KF’s details have now been removed from the stop list. We apologise for the inconvenience this has caused.”
It seems to us the company needs to give those on the receiving end a better chance to clear their name, however rarely it happens.
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