The Department of Transportation on Friday urged domestic and foreign airlines to refund passengers due to canceled or rescheduled flights amid the novel coronavirus pandemic.
Yes, but: The agency said it will not take enforcement action against airlines that provide vouchers or credits instead of a refund, provided that the airline promptly tells passengers they can get a refund, reminds its employees how refunds should be made, and updates its policies to make clear that it provides refunds.
- The agency says it is giving airlines "an opportunity to become compliant" by taking the above steps.
The big picture: U.S. airlines are set to receive a $58 billion bailout from Congress as nearly 40 states have advised residents to stay in their homes and avoid unnecessary travel.
What they're saying: The agency says it is handling "an increasing number of complaints and inquiries from ticketed passengers" who say they have been denied refunds for canceled and delayed flights — and offered vouchers or credits for future travel instead.
Go deeper: A lifeline emerges for the devastated airline industry
