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Tom’s Guide
Technology
John Velasco

DoorDash was down live — app crashing and ordering was unavailable in major outage

DoorDash on phone.

DoorDash was down for many users for a few hours. However, as of 12:39 pm ET, the online food delivery service is working normally again. Over 10,000 outage reports appeared on Downdetector, but at the moment, they have fallen to around 500, with reports continuing to plummet.

Here were all the updates as they happened.

DoorDash outage — live updates

Massive spike with over 10,000 reports on Downdetector

(Image credit: Downdetector)

If you just tried using DoorDash this morning and found it not working properly, you're not alone because it appears to be down for many people. According to Downdetector, there's been over 10,000 reports so far.

DoorDash is aware of the outage

With so many people reporting on social media about DoorDash not working for them, DoorDash officially posted on its @DoorDash_Help account on X to acknowledge that the service is down and that they're "aware of an issue affecting our platform and working urgently to resolve it."

Outage spikes to more than 30,000

(Image credit: Downdetector)

More and more people are reporting that DoorDash is down, with over 30,000 reports now about it according to Downdetector. The issues range from log in issues, placing orders, and delivery drivers unable to complete orders.

This is what greets most DoorDash users today

(Image credit: Future)

For most of the U.S., people are still starting their mornings and there's no better way to do that than ordering a coffee or breakfast on DoorDash. Unfortunately, users are unable to access the service through the app because of the outage.

Log in issues with the website as well

(Image credit: Future)

Sometimes these outages only affect certain platforms, like mobile apps, but this DoorDash outage appears to be more widespread because it's also affecting its online portal. If you try to log in with your account, you'll likely be greeted to some kind of error.

What should DoorDash do in this case?

User @kel_fc makes on X makes a good point about this massive outage going on with DoorDash at the moment because of the orders that were placed prior to the outage. What do you think DoorDash should do to compensate users who placed orders but are unable to receive them?

DoorDash outage is ongoing, now with over 35,000 reports

(Image credit: Downdetector)

This is a major outage because Downdetector now has over 35,000 reports about DoorDash. It's been about an hour since the first spike occurred and users are still unable to access the app and service.

Delivery drivers are put in a tough position

While complaints continue to roll in with this DoorDash outage, which is preventing users from placing orders and accessing the app, delivery drivers are just as much in a tough position. Due to the outage, they're unable to log into the app to complete orders. @paulyp845 on X says that "I’m locked in for my hourly rate… I’m waiting at my pickup location patiently while still on the clock even though the app won’t let me log in!"

First sign of life support?

(Image credit: Downdetector)

There's been a drop in reports according to Downdetector at around 10:32 a.m. ET, which may be a clue to a potential fix in place. We've been trying to log into the app, but have no luck yet.

How's it going for you?

While we continue to look after the DoorDash outage, what's your experience like? Were you one of the people who placed an order, but unable to receive them due to drivers not able to access the app?

DNS error pop up

(Image credit: Future)

We tried logging into DoorDash again through a browser, but we're still unable to get anywhere. The error message above is what we're greeted to, with the Error Details report hinting to some sort of DNS error. From the looks of it, the outage could be related to its login and authentication system.

Larger drop in reported outages

(Image credit: Downdetector)

Even though there are still many users who are unable to access DoorDash, it could slowly be coming back online for some. According to Downdectector, reports have dwindled to around 20,000 in the most recent update.

To eat, or not to eat? That is, the question

DoorDash drivers who picked up orders but were unable to deliver them due to the outage have a pickle of their own to deal with. Case in point: X user @john_wall_ontop shared a photo of a DoorDash delivery, asking if he should just keep the order at this point.

Is it working again? Perhaps

We've been keeping an eye on what people are reporting online and it looks like DoorDash is slowly starting to work. @alysonvelvet on X says that it's working again, which is a good sign that things are turning around. But now comes the hard part: compensating users and drivers for orders.

Downdetector reports drop down to 17,000

(Image credit: Downdetector)

Downdetector is showing fewer outage reports for DoorDash with the latest update at 11:01 a.m. ET, with about 17,000 reports. That's down from the over 35,000 reports at its height over an hour ago.

Reports keep dropping

(Image credit: DoorDash)

As of 11:31 am ET, reports of an outage have dropped steeply. Checking the app ourselves, everything seems to be fine. Hopefully, this trend continues, and DoorDash will resume normal operations for all users.

All seems normal

Reports on Downdetector have fallen to just shy of 1,000, so we're going to say that things are back to normal. We'll keep monitoring the situation, but at least for now, it seems to have been resolved.

App is working

(Image credit: Shutterstock)

Some of us on staff have checked our DoorDash apps, and they are up and running. However, given how reports are still close to 800 on Downdetector, this might not be the case for all users. Hopefully, it won't be much longer until those affected can use the app.

Reports keep dropping

(Image credit: DoorDash)

As of 12:13 pm ET, Downdetector has received 590 reports of a DoorDash outage. That continues the downward trend, so it shouldn't be long until all users can use the app without a problem. Of course, we'll keep an eye on this situation.

Still trending down

Outage reports for DoorDash continue to fall, which means it shouldn't be long before all users can use the app as they normally would. We've checked the app ourselves, and all is fine, so let's hope reports don't spike back up.

It's a wrap

(Image credit: Shutterstock)

With reports now around 500, we're going to say that DoorDash is now fully operational for the majority of users. Good hunting!

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