A foul-mouthed Disney worker was sacked after telling a stunned British customer to 'suck [his] d**k'.
Disney+ subscriber Reece Scott was looking forward to watching Brother Bear during lockdown on Wednesday when he received an error message saying he was unable to connect.
The 23-year-old IT worker jumped onto the company's help webpage and started a live chat, politely asking them to whitelist his IP address.
But Reece was left gobsmacked when an employee responded, 'No. Eat s**t, Wh**e'.
Assuming it was some sort of mistake, he replied with 'excuse me?' before being told "suck my d**k.
"What part of that don't you understand?"
Shocked Reece ended the live chat and sent screenshots of the foul-mouthed replies to pals and immediately raised a complaint.
Disney confirmed the employee involved has been dismissed and they will be doing a thorough investigation into what happened to ensure it doesn't happen again.
Reece, from Woking, Surrey, said: "I was so shocked. I was sitting by myself and just thought 'is this real, surely this isn't real?'.
"I thought 'am I on the right page, am I in the right place? This can’t be right'.
"This is Disney, they're as PG as it gets. They're a family company, they're the mouse house. I didn't think they would respond like that.
"All I did was ask them to check my IP, there wasn't even an exchange.
"So, I said 'excuse me?' thinking he might say sorry but no he responded with more. I was stunned.
"I didn't know what else to say after that because I clearly wasn't talking to someone who can help me, I wasn't going to get anywhere with it.
"My job is doing what I was actually asking them to do, it's not foreign to me. I speak to customers on the regular, not like that though.
"I'm not an avid Disney fan but I was looking forward to watching Brother Bear.
"I went and got myself some crisps, some sweets and grabbed a drink and wanted to watch some Disney+ because there’s nothing else to do.
"I just wanted to pass the time, but no. I wanted to watch Treasure Planet, some of the more obscure films.
"They’ve got all the Marvel films on there too and I was going to watch all the Avengers ones, but now that's not going to happen.
"All of my friends thought it was fake, nobody believed it's real and I'm having to tell them it's real."
Reece set up his account using mobile data on his phone but when he tried to log into the app on his PlayStation, he received error message 73.
Upon raising his complaint, Reece was given a 12 month free subscription.
Reece said: "At first all I got an email from them with an automated response asking how my experience was, that was it.
"I still had the technical issues and I've followed up since and they can't resolve them anyway, so I've still not got a Disney+ account.
"Disney confirmed the transcript when they rang me about my complaint, they've told me he's going to be fired.
"They read the transcript and the guy put me on hold and when he came back he said 'my colleague almost fell over when I read it out to her'.
"Americans aren't like that, they don't really swear like that, so I think for them the language is even more vulgar.
"They've offered me a free month. They do a yearly package but they didn't even offer me that, just the month.
"They've told me a friend can use it because I can't, but everyone already has their own account anyway."
Disney confirmed that the employee had been dismissed and they had apologised to the customer for the incident.
An investigation is underway into the incident to ensure it doesn't happen again as Disney said that they take customer service extremely seriously.
