A dad's holiday with his six-year-old daughter was ruined after the pair discovered human faeces and phlegm in their Pontins room, it's claimed.
William Morton and his daughter travelled to the Southport family holiday spot for a weekend away on August 21.
The 49-year-old, from Kirkby, who is on benefits, said he wanted to take his daughter away to take her mind away from the coronavirus pandemic this year and relax.
Having saved up to pay the £139 fee, he said he was forced to cut the holiday short after reporting unclean conditions.
William claimed: "The state of the place was atrocious. To have snot on the wall and poo on the floor - you just don't expect that on holiday."
The holiday resort has been approached by the ECHO about these allegations.
The dad and daughter first arrived on Friday, August 21, but requested to change rooms immediately.
He said: "In the first room, there was snot on the walls. There was also flakes of paint all over the bed and floor."
William said he requested to change rooms, but claimed he was waiting about four hours until another space was available.
The next room, he claimed, "stunk of mould and moss" and he requested to change again.
Because of the late timing of finding the second room, William said he cleaned it himself and changed the bedsheets to ones he had personally brought along so he and his daughter could sleep.
Staff told William a new room would be prepared for him while he had a breakfast the next morning, he said.
He said: "In the new room there was poo on the floor, there was a stench coming out of the room. It didn't look like it was from a pet, or an animal."
William also alleged he was threatened by young people also staying at the resort, with one young male threatening to "batter" him.
He said: "I just got my daughter out of bed and phoned a taxi to leave. I told a security guard on the way out."
He added: "I'm on benefits and it was £139, but by the time you take in to account food, travel and activities you're talking about £300. While we were there I said to my daughter we'll go to Southport fair because nothing was open in Pontins, there was nothing to do.
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"I would like a refund and I would like them to clean the place up.
"They were shut for four months, why hasn't it been cleaned by them?"
Pontins Southport and Britannia Hotels has been approached by the ECHO for a comment.
