A disabled woman claims a Sainsbury's security guard tipped her shopping onto the floor and said he didn't believe she was disabled.
Shelley Harrhy said she has an agreement with Sainsbury's that she can take her trolley outside the centre, where she parks her car in a disabled spot.
But she claims she was told by the guard she couldn't take the trolley before an argument ensued, Derbyshire Live reports.
Shelley alleges that the argument ended with the guard 'grabbing the trolley so hard' it tipped "£66 worth of shopping" all over the floor - but the security guard denied he tipped it over.
The alleged incident took place outside Intu Derby where Shelley and her partner, Justin Clark, had just finished their weekly shopping.
Shelley has a spinal injury and has had four spinal operations since March last year, meaning she cannot walk very far.
She said: "Because of my disability, I wait for Justin to finish work on Fridays and we go to town and park in the spot to do our shopping.
"Then we walk down to Sainsbury's and that's pretty much my limit, we do our shopping, take our trolley to the car and Justin takes it back.
"Sainsbury's have said I can take the trolley to the car and the security are normally good about it."
On Friday, February 7, Shelley said they were on the way back to the car when she felt someone grab her trolley.
She said: "I turned around and it was the security guard, he was out of breath like he'd been running after me.
"He was saying I couldn't take the trolley, he was trying to grab it and he was shouting at me."
As the argument between the two continued, they ended up outside the Intu exit on London Road.
It was at that point that Shelley claimed the guard "grabbed the trolley so hard" it tipped "£66 worth of shopping" all over the floor.
In a video of the argument, recorded by her partner, the security guard denied he tipped the trolley, saying: "She's the one who toppled the trolley over.
"I was trying to stop her. You're allowed to take trolleys to the car park. You can't take the trolley out."
Shelley said she was in a "state of shock" and was "yelling" at the guard to pick it all up.
"I told him I was going to ring the police. I was so upset," she said.
"He was saying 'I can't take her word for it, I'm not a doctor, how do I know if she's disabled?'
"My car was only metres away, I told him to come and I'd show him my disabled badge."
Seeing that the situation was escalating, Justin started to film it.
The 46-year-old said: "I just couldn't believe it."
He felt the incident could get out of hand.
After a few minutes, two security staff from the Intu centre came outside and the guard took the trolley away.
Justin said: "We feel a bit let down by Intu, when they came I thought 'finally, somebody normal here'.
"We thought they were going to help."
With several bags of shopping over the floor, Shelley and Justin said they struggled to walk it all back to their car.
Some of their food had fallen out of the packages and milk leaked over the car's upholstery.
The next day, the Chaddesden couple went back to Sainsbury's to complain.
Shelley said: "We actually did nothing wrong on that day and to be treated in that manner, it was unnecessary and unprofessional.
"I just think don't judge a book by its cover, with disabilities the majority of them are hidden.
"I am in absolute agony now, I'm angry because my back is more injured, I've had to get stronger pain medication."
A Sainsbury’s spokesperson said: "We're an inclusive retailer and do not tolerate discrimination.
"We have apologised to Shelley for her experience and reassured her we're conducting a full investigation."
Intu has been approached for comment.
