Get all your news in one place.
100's of premium titles.
One app.
Start reading
Daily Mirror
Daily Mirror
National
Bradley Jolly

Disabled mum 'told to leave' Sainsbury's after staff 'insist support dog is not real'

A disabled mum claims she was asked to leave a Sainsbury's after staff insisted her support dog "was not real".

Bex Clifton said employees at the supermarket "shouted at her" in front of other shoppers after spotting her emotional support pooch Maxxy.

The mother, who has an invisible disability , says had been in the shop in Basingstoke, Hampshire, for 25 minutes before she was asked to leave.

"It made me feel discriminated against," Ms Clifton said.

"I've got a disability and them shouting at me made me feel discriminated.

"The second time my daughter was with me and she was in tears.

Staff at the Sainsbury's thought the Jack Russell collie cross was not a real service dog (Basingstoke Gazette/Solent News)

"[The Sainsbury's worker] was shouting from the customer service desk to the door 'he's not a service dog'.

"Everyone was looking at us and it was making us feel different."

The employee allegedly said Maxxy, a nine-year-old Jack Russell collie cross, was not a real service dog on December 2.

Ms Clifton, from Basingstoke, has since complained to the supermarket giant.

Ms Clifton and Maxxy were allegedly 'shouted at' in front of customers (Basingstoke Gazette/Solent News)

She's received an apology from the retailer and has been handed a voucher as a goodwill gesture.

Ms Clifton said: "This was about raising awareness.

"A lot of people don't really know what an assistance dog really is, everyone thinks it's a guide dog and that's it.

"Not many people have heard of emotional support animals."

A Sainsbury's spokesman said: "We have apologised to Rebecca for her experience and provided her with a gesture of goodwill so that we can welcome her back into store with Maxxy."

It comes after Mirror Online told how young people with invisible disabilities had experienced vile discrimination because they "look like healthy people".

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.