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Daily Mirror
Daily Mirror
Business
James Andrews

Direct Line lays bare what flooding and coronavirus have already cost it

Insurer Direct Line Group has said the UK's recent winter storms are set to cost it at least around £35 million, while it revealed a £1 million bill so far for coronavirus claims in its travel arm.

It said the outbreak has the potential to impact its travel business results this year, while the disruption in equity markets could knock its investments.

Direct Line said: "Like all businesses, we are subject to the consequences of disruption to financial markets and global supply chains which, over time, could impact the performance of our investments and the cost and speed of fulfilling customers' claims."

Details of the claims hit came as it reported a 12.2% drop in pre-tax profits to £509.7 million for 2019.

Flights have been cancelled at Tenerife South (AFP via Getty Images)

Penny James, chief executive of Direct Line Group, said: "We have delivered a good set of results, and continued to improve the quality, while navigating a difficult motor market and delivering significant change in the business.

She added: "We remain on track to achieve the operational and financial targets we outlined at our Capital Markets Day and are excited about our delivery plan for 2020."

Its annual figures come after the group last week announced around 800 job losses and the closure of one of its sites in the UK as part of a drive to cut costs by £50 million.

But extreme weather and infectionus disease have taken their toll.

"The recent storms Ciara and Dennis in February have shown how important it is to be with the right insurer and we are proud with how we supported our customers during these difficult times," Direct Line said.

"We estimate that the claims costs of these storms will be in the region of £35 million . . . It is too early to assess any additional claims from Storm Jorge."

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