Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Wales Online
Wales Online
National
Henry Saker-Clark, PA & Brett Gibbons

Diners 'happy' with restaurant safety precautions after reopening from lockdown

Restaurant customers have indicated they are satisfied by coronavirus safety precautions after dining out again following lockdown.

Research from Yumpingo's We Hear You initiative to measure consumer confidence in restaurants, bars and pubs has revealed that 96 per cent of people who have returned to restaurants were happy with measures in place.

But, industry leaders have confirmed there is still a "significant proportion" of the restaurant sector which is yet to open.

Research by trade body UKHospitality showed just 53 per cent of bars and restaurants reopened during the first week of trading after lockdown, with revenues only achieving 44.5 per cent of previous levels at these sites.

Kate Nicholls, chief executive officer of UKHospitality, said: "People sharing their customer experience is important to building further confidence.

"Businesses in the sector have always been very collaborative and this sort of feedback will help to inform best practice which can only be good for operators and customers.

"It's clear at the minute that people are avoiding city centres so there is still a way to go in order to completely reopen certain areas."

The initial data from responses on the We Hear You online tool from 4,866 customers also showed that 52 per cent felt that their experience was not compromised by the virus.

Some 88 per cent of those who felt their experience was compromised understood it was necessary, with 12 per cent suggesting they would prefer fewer measures, it added.

Gavin Adair, chief executive of Rosa's Thai, which runs 20 restaurants across the UK, said initial customer feedback was "positive".

"Trade is significantly below where we were before but we are optimistic as we are pretty close to our expectations," he added.

"Some of our restaurants are small and there are therefore capacity issues, but it seems like customers are getting more comfortable, although it's still very early days."

Yumpingo said it hopes the platform will be used by customers to help monitor and track customer reactions to safety precautions.

It has also been supported by several chains including Yo Sushi, Pizza Express and Leon.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.