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The Guardian - UK
The Guardian - UK
Business
UPS

Delivering Happiness to YOOX customers

woman in fashionable outfit
Yoox attracts customers in over 100 countries worldwide. Photograph: Timur Emek/Getty Images

YOOX Group is the global Internet retail partner for leading fashion and design brands, attracting more than one million active customers across three continents and reaching over 100 countries worldwide.

It has established itself among market leaders with multi-brand online stores yoox.com, thecorner.com and shoescribe.com, as well as with numerous mono-brand online stores all “Powered by YOOX Group”.

In order to make sure its customers enjoy a fully localised shopping experience and excellent service worldwide, YOOX adopts a strong, tailored local approach in spite of its global reach by providing its online stores with site content in 11 languages, local payment systems, eight currencies, size conversion and exclusive localised services for specific markets.

But, as exciting as it is to be a global player, international shipping is not as simple or as inexpensive as shipping domestically. Duties and taxes vary from country to country, and customers need the reassurance of a fast, hassle-free returns service. YOOX Group needed help streamlining international shipping, meeting customer needs, and reducing costs.

UPS simplified customs clearance by grouping shipments destined for one country into a single shipment. This reduced the costs for warehousing, inventory, and shipping, while improving customer satisfaction with consistent on-time deliveries.

UPS WorldShip®

Save time and money and ensure accurate fulfilment with UPS WorldShip®.

UPS World Ease®

Improve international efficiency with UPS World Ease®.

Content on this page is paid for and provided by UPS, sponsor of the Exporting to New Markets hub on the Small Business Network.

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