Dad waiting four months for DFS delivery gobsmacked by what arrives

By Danny Atherton

An NHS worker has been left stunned after ordering a brand new sofa from DFS only for it to turn up as two right halves.

Liam Connell ordered the £1,749 suite in May which included a sofa, chair and stool and was told he would have to wait 11 weeks for delivery.

However, after nearly four months the new sofa arrived and left Liam shocked by what was delivered.

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Liam contacted DFS immediately to inform them of what had happened but was told he either had to give it all back or keep both pieces.

Mr Connell informed the furniture giant that he had already gotten rid of his old couch and this would leave him nothing to sit on.

He was left even more furious when two replacement deliveries failed to arrive.

The 58-year-old said: "I moved into my new house about a year ago and now I'm properly settled in I decided to upgrade my suite - it was the finishing bit in my house so I was really looking forward to it arriving.

Mr Connell was left shocked after discovering two right halves had been delivered (Kennedy News and Media)

"I finally got my delivery date and the lads came and brought everything in and unwrapped it and then when we could see that the sofa was two of the same side.

"I was gobsmacked, stunned really. The delivery was already a month behind so I was already annoyed and then that.

"They said 'oh god there must have been a mix up'. They rang up and then said we've either got to take it all or leave it all because it's come together.

"I said you can't take it all because I'd have nowhere to sit. I'd already got rid of my old suite so I had no choice but to keep it.

"They said I'd get a call from someone from the office but no one ever called so I rang them later that afternoon and they said 'we're looking into it we'll be in touch'.

"Since then it's just been back and forth trying to sort it out. It's half an hour just trying to get through to someone on the phone every time, it's a nightmare."

After flagging the issue with DFS he was told a replacement would arrive in three days only to be told a day later the replacement was out of stock.

In a confusing twist Mr Connell then received a text message and phone call saying the replacement had been delivered and 'we hope you enjoy your furniture', despite it still being duplicate pieces of the same part.

The £1,749 suite was meant to include a three piece sofa (Kennedy News and Media)

Liam said: "I'd taken my grandson to Butlins in Skegness for the weekend but I said it's fine my neighbour will sort it out so I arranged a delivery time.

"I got a call on Saturday morning to say the driver was on his way and would be there in half an hour so I rang my neighbour and she met them.

"I didn't hear anything from her so I called her back a couple of hours later and she said they'd been but they didn't have anything on the van for me.

"It ruined my holiday - we'd been in lockdown and I was finally going away with my grandson and it spoiled that."

Liam received a call the following Monday to arrange another delivery date.

However, despite saying they 'definitely' had the sofa as the worker was 'looking at it' while on the phone a later call yet again retracted this as a 'mistake' caused by the computer system.

It was only once journalists contacted DFS for comment did they resolve the issue and deliver a replacement sofa for their disgruntled customer.

Despite Liam claiming they had initially insisted that the sofa was out of stock, the firm ended up delivering the replacement furniture from his local branch the same day.

He said: "I just don't understand why they couldn't have done that in the first place instead of messing me about."

A spokesperson for DFS said: "We are extremely sorry that as a result of a supplier error, Mr Connell received the wrong sofa configuration.

"We have quickly rectified the mix up and can confirm that the correct sofa has been delivered and the problem resolved to Mr Connell's satisfaction. We sincerely apologise for any inconvenience caused."


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