Customers affected by the Norwegian Air’s transatlantic route cancellations may be entitled to a full refund.
The airline announced that it was ending all of its flights between Ireland and the US from September 15.
Richard Williams, head of transport policy at The Consumer Council, said: “Passengers have rights that are protected under European law when flights are cancelled.
“This includes the right to a full refund within seven days or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity.
“Customers should contact Norwegian Airlines as soon as possible to discuss their needs.”
The decision to cancel all flights was slammed by the Irish Travel Agents Association (ITAA).
Paul Dawson, CEO of ITAA, said: “The ITAA is extremely disappointed by the news that three transatlantic routes to Ireland are being discontinued.
“Norwegian Air has been an important part of building passenger numbers through Cork and Shannon and we would like to see continued growth in our regional airports.”
He added: “We understand that Norwegian Air will be working with passengers booked on transatlantic flights to make alternative arrangements or to offer full refunds.
“Anyone who has booked with a travel agent should contact their agent, who will manage all changes and minimise disruption to travel plans.
“When faced with travel disruption, booking with a fully bonded and licensed ITAA member will ensure that the holidaymaker is secured and supported throughout their travel plans.”
