In its new campaign aimed at busting grime, the Chicago Transit Authority hopes to reach riders like Adèle-Marie Buis.
Buis regularly rides the L. To her, the Brown Line appears consistently clean and its train cars clean, while the Red Line seems perpetually unmaintained.
She went to the agency’s website to see if she could find details about its daily cleaning regimen, but she didn’t find the answers she sought.
“I think understanding the riders’ cleanliness concerns and addressing them directly would go a long way,” Buis said.
Last month CTA announced a new “Goodbye, Grime” campaign — complete with digital ads — to highlight $6.5 million in repairs and improvements planned for rail stations. Cleaner transit stations and fleets are part of a bigger effort to boost sagging ridership and public confidence in the agency that has taken a hit this year.
In a November WBEZ survey of regular CTA commuters, complaints about the lack of cleanliness and sanitation ranked third among rider concerns, after concerns about inadequate reliability and safety.
The “Goodbye, Grime” plan promises to power wash 145 rail stations once a month, upgrade 28 stations and complete a regular exterior wash of the rail fleet.
The agency also says it increased janitorial staffing. In an interview, CTA spokesman Brian Steele said the agency added 50 rail janitors to its 2023 budget, bringing the total to 246 janitor positions, with only six left to fill. Each janitor is assigned to maintain two, and in some cases, three, stations daily.
Steele said the CTA is doing its best to make sure it provides the cleanest vehicles possible. He said “rail cars and stations have daily cleanings as well as regular deep cleans,” including power washing.
He estimated about five stations are power washed each night, as long as weather conditions aren’t freezing.
According to the agency, more than 1,400 rail cars and 1,800 buses service thousands of people daily. Riders are going to come in contact with “debris” — that’s the CTA word for trash — it’s just inevitable, Steele said.
“When you get on a train or bus at the beginning of a trip, you’re getting in a rail car that’s in good shape. During the course of that journey, people are bound to get on and leave their debris like a spilled cup of Coke, for example,” said Steele. “One of the big challenges is we can’t stop a train in the middle of a trip for cleaning.”
Janitors are scattered among stations where they can hop on quickly during the trains’ 20-to-25-second stop at a station, a practice the agency calls “berthing.” The goal is to offer a “quick mop-up” of spills. Otherwise, it’s up to the train or bus operator to remove trash and clean up smaller spills at the end of a trip.
The COVID-19 pandemic created an overwhelming public interest in how transit agencies address sanitation and cleanliness. Many agencies, including the CTA, rushed to assure riders they had detailed COVID-19 sanitation procedures.
Some have continued to use sanitation as a way to persuade riders to return. In New York, the Metropolitan Transit Authority recently announced a massive operation to hire 800 full-time employees to clean stations and trains.
In Chicago, Steele said many of the practices and standards set during the height of the pandemic are still happening. For example, CTA still disinfects frequently touched surfaces.
Still, the agency did not produce a scorecard or document that outlines how it tracks when cleanings are done, the level of detail and frequency. Instead, the agency provided a copy of an internal document for Rail Station Janitor Sweep/Clean Procedure. The document outlines procedures for handling issues like excess water around elevators and escalators, graffiti removal, pigeon droppings and sanitization of surfaces.
For some riders, there still seems to be a disconnect between what the agency is saying and what they experience.
“If they clean and inspect every day, then why are there trains with caked-on dirt and graffiti and just look worn out and beat up?” asked Tierra Jones, a Green Line rider. “I don’t believe they’re consistent at all.”
Nhi Duong, a college student, hasn’t noticed improvement.
“Especially on the Red Line, the cleanliness is not up to par,” Duong said.
Steele said the agency offers riders multiple ways to voice concerns about all facets of operation, including cleanliness and maintenance. Riders are encouraged to voice concerns to CTA operators in person, online using a feedback form or via email at feedback@transitchicago.com.
Samantha Callender is a digital reporting fellow for WBEZ.
