A couple were left raging when their romantic weekend in an "executive" room at The Adelphi Hotel turned out to be filthy and covered in mold.
David Goodall, 41, was meeting his 29-year-old girlfriend Maud in Liverpool for the weekend - having not seen her for four months.
Maud has been living in the French Alps and the couple are maintaining a long-distance relationship as David helps to run his family's holiday lettings business in Northumberland.
The weekend was meant to be the "perfect" romantic break - and David had planned the getaway all month to make sure it went to plan.
However, when the couple arrived at The Adelphi Hotel in Liverpool city centre, they were disgusted by the state they found it in.
David forked out £124 for an "executive double room with jacuzzi bath" for Sunday, June 30 with an evening meal and breakfast added on.
Far from the "executive" accommodation promised online, David and Maud found the room covered in "cobwebs and mould", with stains on the carpets and walls.
David said the windows were "filthy" and that the bathroom was covered in a stomach-churning mould.
Speaking to the ECHO, David said: "I turned around and headed back to the reception, my partner said she would meet me there. I waited until no one was around and spoke quietly to the nice lady behind the reception desk to inform her of what we had just found in our room.
"She apologised and gave me keys to look at a different room. My partner arrived about five minutes later after getting lost and stumbling into the kitchen - she laughingly told me there was no way she was eating in the hotel after passing via the kitchen.
"We visited a smaller room in a similar state of disrepair, so went back down to reception, got given yet another set of keys and found another smaller room, even filthier than the first.
"Back to the reception and the lovely lady behind the desk told me there were no other rooms available so I asked to see the manager."
David asked the duty manager for a refund - but claims he was refused this and offered a 10% discount off his room rate.
The couple went back to the first filthy room they were offered and couldn't check out because David's vintage Cabriolet was locked in the Mount Pleasant car park overnight.
After going for a meal in the Albert Dock, David said he went for a cigarette back at the hotel to find a "drunk blonde woman" swearing and screaming at a security guard.
Unable to leave their underwhelming mini-break, the couple went to sleep "fully clothed".
David claims they were woken at 7am on Monday morning to the sound of "staff, laughing, shouting, swearing and breaking bottles filling up the recycling bins" directly below their bedroom window.
He said: "I'd planned this weekend for the whole month and how it was going to be perfect and it ended up being far from that."
The Liverpool ECHO contacted Britannia, who own The Adelphi Hotel, but they did not respond to our request for comment.
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