- An investigation revealed that carers commissioned by Portsmouth City Council fed an elderly woman dog food and stale, inedible food, alongside other "substandard" practices.
- The care provided by Radis Community Care included incorrect medication administration, alleged faked records, missed visits, and neglect of the woman's mobility and hygiene.
- CCTV footage reportedly showed a carer forcefully feeding the woman and not adhering to her recommended soft diet, while her Do Not Attempt Resuscitation document was found discarded.
- The Local Government and Social Care Ombudsman criticised Portsmouth City Council for failing to properly oversee the care provider and leaving a statutory safeguarding inquiry unresolved for six months.
- Portsmouth City Council has apologised to the family, refunded care fees, and paid £1,000 in compensation for the distress caused, stating they no longer use Radis.
IN FULL
Carers fed dog food to frail elderly woman and left her in the darkness for prolonged periods
