Staff are quitting over coronavirus fears at a huge Cardiff call centre according to workers who feel they are treated "like robots".
One employee revealed that dozens at the Lloyds Bank call centre in Cardiff Bay tested positive for the virus in January.
The worker, who asked to remain anonymous, said the situation has left colleagues in tears and some quitting the jobs altogether.
It comes after similar allegations at the Lloyds Bank call centre in Newport were also raised by an employee. You can read more about that here.
They said: "It was fine at first, but with this new strain it seems to have spread like wildfire.
"We did have screens put in between us all, but they were allowing people to sit next to each other which shouldn't really have been the case.
"In the end of December, beginning of January, everyone got Covid. 64 were sent home and 40 were positive, that's what we were told anyway."
The worker said they had a "horrific" experience after catching Covid and that the majority are still not allowed to work from home.
They said that due to the job being in the financial sector they have to have worked there for a minimum of six months before being allowed.
They added: "A lot of people have left, they've quit because of Covid. People don't feel comfortable. They aren't happy, it's messing with their mental health. There is quite a lot of staff turnover."
The source added that in January 64 people were sent home due to the virus, with 40 testing positive.
Despite the outbreak the worker said they are still told to turn their Track and Trace NHS app off to avoid people being off sick.
The worker, who was one of the 40 that tested positive, said they do "not feel safe" going to work each day but feels like they have no choice.
"I have to come into work, I have bills to pay. I can't afford to be off.," they added.
"A large amount of staff feel so worried for our health we are being treated like robots, not humans. They’d rather us get covid than allow us to work from home. It’s appalling."
After the outbreak in January, the worker said that social distancing has become more strict.
A Lloyds Banking Group spokeswoman said: “The health and wellbeing of colleagues and customers is our priority, and we continue to follow UK Government advice to ensure everyone remains safe.
"Our colleagues play a critical role in supporting our customers, and we are grateful to them for their hard work and dedication at this challenging time. We’re adhering to social distancing in all our offices and reminding colleagues of the precautions they need to take, such as more frequent hand washing. All of our buildings are subject to enhanced cleaning.”
