BT has finally set out its policy regarding subscribers paying for non-existent live sport - saying customers claim a credit for the months when games are susprended.
It comes more than two weeks after almost all live sport was put on hold as a result of the coronavirus pandemic.
A BT Sport spokeswoman told Mirror Money: "With it looking increasingly unlikely that live sport will return to our screens for some time we have been working through the impact that this has on the BT Sport schedule, our business and our customers."
She added: "As such, BT Sport customers can now go to www.bt.com/sportsupport to get a bill credit for one month of BT Sport, or, choose for BT to donate that credit back to the NHS Charities Together Covid-19 Urgent Appeal."
The move over the weekend came 15 days after most sports were called off, and almost as long after Sky's announcement it would let people pause subscriptions.
On Friday, March 13, the Premier League and Football League suspended games as a result of the coronavirus outbreak.
By March 18th, Sky Sports said customers could pause subscriptions, then reactivate them when sports resume.
Sky Sports managing director Rob Webster said: “We recognise that it is a fast-moving situation and we are working at speed to ensure we continue to deliver for all of our customers. A number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled."
As for what took them so long, BT said the company had been working on making sure essential services were maintained as a priority.
The spokeswoman said: “Our focus has been on maintaining the quality and resilience of our broadband, landline and mobile networks for the nation and our customer focus has been with the elderly and most vulnerable.
"In this time we’ve introduced a number of measures to support the Government, emergency services and our customers, including the removal of broadband usage caps, capping landline calls and providing free access to NHS online and 111."
Sky said customers won't be charged a fee to pause their account and won't be held to any notice period.
You'll need to contact Sky on 0800 151 2747 if you want to pause your service, as it says you won't be able to do so online.
BT said it would rather people claimed their credits online or through its app.
"We would also ask customers to please bear with us and not call us unless absolutely urgent, as our call centres are facing significant pressure, with fewer people, and are focused on supporting the most vulnerable," the spokeswoman said.
"Instead customers can use their MyBT online account, or the BT App for any other queries.”
