Commonwealth Bank was forced to close some bank branches on Thursday as PayID, BPay and cardless cash services went down.
The bank confirmed it was experiencing issues with some services and, in an update at 1pm, said it was “working urgently” to restore them.
As of 4pm, services were still not restored. The bank said it was still working to fix the problem, and it meant it would be difficult to contact staff.
“Naturally this issue is causing a higher than normal volume of calls into our call centres, which means there are longer wait times. Some of our call centre services are also impacted meaning we are unfortunately limited in what services we can provide customers at this stage.”
The bank did not say when services were expected to be restored.
Affected services include PayID, BPay in the CommBank app and Netbank, as well as cardless cash, in-branch services and call centre services. As a result, some of the bank’s branches had to be closed.
Commonwealth Bank said some people might also be having problems with their debit card payments.
ATMs and Eftpos were not affected, the bank said.
Customers shared their frustrations on social media.
@CommBank I'm getting errors from netbank. Transfers fail and SSO to ComSec fails. pic.twitter.com/oNc9fGrVvS
— monkeyfishfrog (@rabbitfishfrog) October 17, 2019
I’m at school and I’m hungry. You’re the reason I can’t have lunch. THANKS 😡😡😡😡
— Tara (@Tara06065754) October 17, 2019
@CommBank I cant transfer money to anyone or between my accounts. please fix this so I can get lunch pic.twitter.com/APFFve5jYU
— BOO 🎃👻 (@Glinda_The_Okay) October 17, 2019
Customers also reported not being able to transfer money between accounts.
I'm also unable to transferr money from my savings to my debit card, might want to check that too. Just says that something is wrong and to try again later 🤔
— Danny McGee (@kingofowls3) October 17, 2019
@CommBank Having issues transferring money using my online account. Is it working properly?
— R M Skillen (@RMSkillen) October 17, 2019
