Supporters’ group Club 1872 have called for Rangers managing director Stewart Roberston to improve communication with fans.
The group have released a scathing statement in which they claim that some "hundreds if not thousands" of fans, including a group of Erskine veterans, were effectively "locked out" for the Champions League defeat to Malmo.
Despite the disappointing result, it marked the first time Ibrox was able to boast a full house since March 2020 amid Covid restrictions. .
However, a Club 1872 statement claims that a "significant numbers of supporters" were left unable to access tickets by "the club’s failure to communicate important ticketing information directly to season ticket holders and the confusing way in which the various club digital platforms interact."
They add "this is causing a clear barrier to older supporters attending games and affects supporters of all ages in their interactions with the club" and that "the club has not engaged properly with Club 1872 on these issues."
They then take aim at Premiership champions chief Roberston, calling for him "to communicate with supporters clearly, and as a matter of urgency, and explain why so many of them were locked out of Ibrox last night. "
It read: "We would also like to hear, in detail, what the club is doing to improve its customer service, which has been extremely poor for some time and appears to be getting worse rather than better.
"He has personally made various statements over the past couple of years on improvements to customer service and communication, neither of which have been improved to any suitable standard.
"Rangers supporters have shown incredible loyalty and backed the club to the hilt both financially and vocally.
"It is time that loyalty was repaid with proper engagement, accountability and communication by Rangers’ executive team."
