Contract Overview
• City Peninsula is located at Greenwich Peninsula, south London.
• The development comprises 229 flats, including 50 social rent, 10 shared ownership apartments, 169 private for sale units.
• Pinnacle PSG deliver a comprehensive leasehold management service for Bellway Homes and their partner, L&Q.
• In addition to providing leasehold management we also deliver concierge, cleaning and grounds maintenance services.
Community involvement
Pinnacle PSG places great importance on its relationship with its residents and the local community. Here's just a few examples of how our staff go the extra mile:
• Staff walking residents to their resident meetings after their shift has ended because they were not sure of the location
• Co-ordinating the delivery of a large furniture order and carrying it up to the 15th floor because it would not fit in the lift
• Helping a resident who's car broke down in the car park
• Providing residents with tea and coffee while they wait in reception for the rain to stop and offering them umbrellas
• Helping vulnerable resident's deal with phone calls and enquiries by speaking on their behalf
Our services to City Peninsula residents
• Leasehold and tenancy management
• Service charge budgeting and accounting
• Asset management
• Estate services
• Cleaning
• Grounds maintenance
• Litter picking
• Graffiti removal
• Repairs and maintenance
• Planned and cyclical maintenance
• Service charge management
• 24 hours concierge services
• Parking management and enforcement
• Lone worker support
• Risk assessments
• Health and safety audits
Feedback
"Pinnacle's has delivered an excellent, comprehensive and responsive service at City Peninsula. Their understanding of leasehold management and their relationship with our social housing partner, L&Q, has made a real difference."
Peter Knights, Sales Director, Bellway Thames Gateway Division
The facts
• 80% of staff live within 3 miles
• 229 flats serviced
• 10 shared ownership apartments
• 50 social homes
• 169 private for sale units
Content on this page is produced and controlled by Pinnacle PSG
