A Chicago woman named Dariel Woods shared a video on TikTok claiming she arrived at her local Chipotle just one or two minutes after closing time, only to find the doors locked and the staff inside apparently ignoring her. The video has since gathered over 711,100 views, more than 17,700 likes, and over 3,500 comments on the platform.
In the video, Dariel, who goes by the username _officialdariel, says she had already paid for her food before arriving at the restaurant. She claimed she reached the location at around 11:01 or 11:02 PM, just after the posted closing time of 11:00 PM, and found the doors shut.
The sign on the glass front door of the Chipotle, visible in the video, read “NOW OPEN LATER” with the hours listed as “10:45 AM – 11:00 PM DAILY,” suggesting the restaurant’s closing time was clearly displayed at the entrance.
Viewer comments largely sided with the restaurant over the timing dispute
In the video, Dariel can be seen filming through the glass door, with an empty dining area visible inside. Chairs appeared to be stacked on tables, and several employees were visible in the background. One employee appeared to be sweeping the floor.
@_officialdariel The way they pretended I wasn’t banging and shouting for my food was diabolical 😒 #chipotleorder #smh #fyp #blew
♬ original sound – Dariel Woods
“I’m banging on the door, banging on the thing,” she said in the video. “It was a girl sweeping right here, somebody, 3 people over there. I’m banging on it and they just purposely not looking at me, purposely not looking at me.”
She expressed frustration over what she described as staff members deliberately avoiding her, and argued that someone could have simply handed her order through the door. “Like, somebody could just hand my food out the door. It’s never that serious,” she said. In another case, a Tennessee woman waited two hours for her Walmart pickup order before an employee cursed at her.
Dariel also repeatedly stressed that she had already paid for the order before arriving. “I already paid for my food. I already paid for my food,” she said in the clip.
She ended the video by describing how the experience left her feeling. “Like, now I’m blue, blue,” she said, apparently using the word “blue” to mean she was upset or dejected after the incident.
The video drew a large number of comments, and based on the responses captured alongside the post, many viewers appeared to side with the restaurant rather than Dariel. One commenter wrote, “Congratulations! You learned the concept of closing times! Next lesson: time management,” suggesting the viewer believed Dariel was at fault for arriving after hours.
Another comment read, “You’re in the wrong. Get there IN the hours,” while a third commenter, who claimed to work in the restaurant industry, offered some context around closing procedures. “Once a store closes, loss prevention says we’re not to open the door. It’s a safety issue. It can be that serious,” that commenter said, pushing back on Dariel’s claim that handing food through the door would have been a simple fix.
One viewer drew a comparison to other time-sensitive services, writing, “If you buy a plane ticket and show up late, do you think they will wait for you?” Another commenter, who said they work in a restaurant, offered a more sympathetic perspective, stating, “If someone ordered a Togo right before we close, I’d wait about 10 minutes before closing so they have time to pick it up.” However, that same comment concluded, “Your bad timing is not their fault, problem, or responsibility.”
It is not clear from the video whether Dariel had placed the order in advance through an app or ordered close to the restaurant’s closing time. It also remains unconfirmed whether Chipotle or any of its employees responded to the video or the claims made in it.
What is visible in the video is that the restaurant’s hours were posted on the door, the dining area appeared to be in the process of being cleaned and closed down at the time Dariel arrived, and staff members inside did not come to the door during the time she was filming. A similar dispute involved an Atlanta woman turned away from an empty restaurant, whose TikTok exposed a citywide dining complaint.
