Chessington World of Adventures has been forced to shut its doors following a water outage in the local area on Monday.
The theme park announced on its website that it would be closed as the outage continues to affect its operations.
“All tickets booked for today will be automatically revalidated under our Return Promise and can be used on a future date. We apologise for the inconvenience and thank you for your understanding,” the closure notice read.
Thames Water confirmed that a burst water main was impacting water services in the KT9 area.
The utility company said a specialist team had located the burst and was working to carry out repairs.
Users on social media complained about waiting in queues to be let in after the 10am opening time, before eventually being informed that the park would remain shut.
Anyone know what is happening at @CWOA?? Been wiring since 9:25. Opened at 10 but not allowed in yet?? #Chessington
— Matt Wright (@mattwright87) August 10, 2026
In a reply to one user, the unofficial fan account for the theme park, Chessington Buzz, said the park was shut for health and safety reasons.
The same post added the park had also suffered a power cut on Saturday and poor availability on Sunday.
Others made light of the situation, writing: “Water shame!”
In a statement, Chessington World of Adventures confirmed to The Standard that customers can rebook for a date in the next nine months or request a refund if rebooking is not suitable.
"We are currently experiencing operational disruption due to a burst water main that is affecting the local area. As a result, the attraction is closed today while our teams work closely with Thames Water and local partners to restore normal operations as quickly and safely as possible,” the statement read.
“We appreciate the patience and understanding of our guests and can confirm that anyone impacted will be automatically revalidated under our Return Promise. The safety of our guests and employees remains our highest priority."
The theme park closure comes in the middle of the school summer holidays and during a typically busy time for the attraction. According to Queue Times, the park was expected to be “packed” at 77 per cent capacity on Monday.
It comes ahead of what is set to be another warm week for the south east of England. Temperatures are set to hit 35C in London while parts of Kent will also see highs above 30C.
The Met Office is considering issuing a rare red health alert as temperatures will continue to climb into this week.
