I sent a Barclays international transfer for £3,783 to pay a bill four months ago and it’s still not been received at the other end. Barclays keeps promising it is looking into it but this has gone on for too long. TM, Cheltenham, Gloucestershire
I’m receiving increasing numbers of complaints about sums going missing during an electronic transfer. Quick and convenient but a nightmare when things go wrong. In your case, Barclays discovered the money and returned it after the Observer intervened. It says delays were caused by the intermediary bank routing the payment through to the beneficiary bank. It was therefore unable to update you on what was taking so long. When you requested the money back, it had to chase the intermediary bank four times.
Interestingly, two of these were after we had made contact – nearly a month after previous attempts.
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. Subject to our terms and conditions
