We go into a high-street bank and we are expected to conduct all of our own transactions. Next to no personal service. Now we discover that communities have to apply to a fund if they want access to their own money (Need a cash machine? Apply to the £1m fund, 2 October).
I am absolutely clear on the need for the banking system to be profitable, and I understand the changing use of cash, cheques etc. However, this cavalier, take-it-or-leave-it approach to their customers demonstrates an inbuilt belief in and acceptance of their virtual monopoly of the money system.
The fund has £1m to share. How many communities will that satisfy? The banking system needs to get a grip and start looking at its collective reputation.
Margaret Prosser
Labour, House of Lords
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