I fought like cat and dog for Alison Pollock after a pet insurer refused her £4283 claim, saying it was time-barred.
Alison, 47, had to put her moggie to sleep after weeks of treatment for pancreatitis left him traumatised.
But Perfect Pet Insurance failed to honour the claim, saying paperwork had not been submitted on time – despite receiving it months beforehand by email.
Alison, who is married to Ben, 48, said: “This is so stressful. We lost our Ollie in November, yet Perfect Pet continued to take premiums after he died.
“Now we’re being told to contact the Malta Financial Services Authority, as that’s where the underwriter is based.”
She and Ben, a supermarket worker, took out the £118-a-year elite extra policy in October 2017.
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Ollie became unwell last September. Alison, a finance firm practice manager, said: “He was referred to the University of Glasgow Small Animal Hospital as he had a temperature, was being sick and was dehydrated.
“It was discovered he had toxoplasmosis disease.”
The hospital submitted two claims on October 12 by email as her policy covered up to £4000 of treatment. Alison, of Uddingston, Lanarkshire, emailed and called Perfect Pet but got nowhere.
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She said: “They told me they were awaiting history from our vet, which they already had. Then they said the claim was being assessed.”
On December 27, the firm said the claim had been accepted. Then, on January 30, they said it was time-barred as a paper copy of the form hadn’t been received within 90 days of the treatment.
Alison said: “They’d never once mentioned this to me. They paid two random amounts – £93 to the hospital and £106 to my bank. It’s so underhand. Please help.”
Perfect Pet promised to get back to me once they had permission from Alison to discuss the claim. But I am still waiting for answers despite her providing this on Thursday. A spokesman said: “We have passed it on to the insurer.”
Watch this space.
