Myatts Field North, Lambeth: housing management and estate services
Regenter Myatts Field North Ltd is a consortium working in partnership with the London Borough of Lambeth consisting of four partners including Pinnacle PSG. The regeneration project plans to turn a notoriously anti-social neighbourhood into a thriving community.
The 25-year housing PFI project includes the construction of 808 new build homes and the modernisation and refurbishment of 172 existing homes. It will also include the development of a state-of-the-art landscaped park; development of new streets, green spaces and allotments; refurbishment of estate-based retail units and the construction of a new showpiece community centre with sports facilities.
The total new build of 808 new homes will encompass:
• 305 new council homes to replace 100% demolished homes
• 146 affordable (shared ownership) homes
•357 new homes for sale with 10% accommodating full wheelchair access.
Our team is responsible for the core housing management functions, including tenancy management, arrears collection, complaint resolution and resident engagement, in addition to housing management our teams also deliver the estate services which include the cleaning and ground maintenance.
Brockley, Lewisham: housing management and estate services
The Brockley contract is managed by a consortium of organisations, each performing a specific function. Pinnacle PSG is in charge of housing management, ground maintenance and caretaking functions, Equipe delivers day-to-day responsive repairs and Higgins, a construction company, delivers Decent Homes Refurbishment. The three companies are contracted to manage these services for a period of 23 years.
Pinnacle PSG manages approximately 1800 properties, 500 of which are leasehold. The portfolio consists of mainly street properties dispersed across the Brockley area and includes three main estates and their grounds.
The housing, caretaking and grounds maintenance teams all take their roles very seriously and go to great lengths to make sure that the clients and customers are happy with the service we provide. For instance, phones are always answered within three rings, all visitors to the reception are welcomed and offered refreshments on arrival and grass is always kept to 25-60mm in length to meet strict key performance indicators set by the client.
Pinnacle PSG places great importance on its relationship with its residents and the local community and enormous progress has been made since the contract started in 2007. Below are just a few examples of how Pinnacle PSG has worked with the community:
• Butterfly Garden – Pinnacle PSG teamed up with residents from Foxborough Gardens to create a beautiful butterfly garden on their estate during the summer holidays.
• Clare estate playground – A new play area for children on the Clare Estate was completed thanks to £50,000 worth of funding from Lewisham Council and Pinnacle PSG designing, building and landscaping the playground.
• Community orchard – Pinnacle PSG worked with local residents to create a community orchard in a disused area of the estate. We continued to work with the residents to develop the area further by installing a seating area and communal garden.
Canning Town, Lewisham: housing management and estate services
In June 2005, Newham Council awarded Regenter, the housing-led regeneration specialist and joint venture between John Laing and Pinnacle PSG a 30-year contract to provide the management and refurbishment of 1,237 homes in Canning Town, east London and to bring the dwellings up to the decent homes standard.
Pinnacle PSG is responsible for housing management, estate services and customer services for the full 30-year contract duration. Rydon carries out initial refurbishment on properties and is also responsible for on-going lifecycle, planned and responsive maintenance.
Pinnacle PSG is providing property repairs and refurbishment on the estate. Responsive repairs are completed in an average of less than four days and 99.4% completed at the first time of asking. Our surveys show that 100% of tenants are satisfied both by the time it takes to complete repairs and the quality of the work.
We place a high value on people. Our customers, residents in the local community and staff are important to us and we always like to hear what they have to say. Involving residents is key to our success including working closely with the locally-elected Canning Town residents panel.
A number of the panel have also received specialist training which enables them to carry out work inspections. This is important in engendering trust in what we do, since residents can check we are delivering what we promised. Their involvement has helped maintain the high standard of cleaning our customers rightly expect.
Content on this page is controlled by Pinnacle PSG
