I took up a broadband package with Carphone Warehouse at the end of last year and met all the conditions for a “free cinema for one year” offer clearly advertised as valid at the Odeon chain. The promotion was through Giftcloud.
When the vouchers eventually arrived they were for Cineworld. Public transport costs and time it would take us to get there make the offer completely useless. The Odeon, however, is easily walkable.
I’m a financially challenged single mum of four and this blows my Christmas promises out of the water.
HW, South Woodford, NE London
Beware these offers which come with such gimmicky – if attractive – strings attached. Bizarrely, Giftcloud referred you to a clause in its terms and conditions saying the list of cinemas was subject to change, yet this was not included on your leaflet.
Carphone Warehouse says: “We have apologised … unfortunately there was an error on one piece of marketing material relating to this promotion. We have honoured the original agreement at the correct cinema chain and offered additional tickets by way of an apology.” If any other readers have been affected by this, they should contact the Carphone Warehouse customer services team.
We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to terms and conditions
