A holiday park operator on the Skegness coast says there is "no legal obligation" to provide caravan owners with a refund or reduction on their ground rent despite the coronavirus lockdown.
Coastfield Leisure operates popular holiday sites along the Lincolnshire coast including Coastfields Holiday Village, in Ingoldmells, Grange Leisure Park, in Mablethorpe, North Shore Holiday Centre and Skegness Fields Holiday Park.
The operator welcomes holiday-goers to stay there along with a number of people who own their own vans on a particular site, Lincolnshire Live reports.
But it is unclear whether caravan owners are entitled to, or should be given, a refund or reduction on their ground rent as caravan parks across the country remain closed due to the virus.
A letter obtained by Lincolnshire Live and sent to caravans owners on Coastfield Leisure sites said: "You will all have no doubt seen the conflicting and confusing stories about the subject of ground rent refunds on social and national media.
"Most parks will have slightly differing conditions and billing cycles for their owners.
"However, our position at Coastfields Leisure is that we continue to provide you with what we have agreed to in our terms that govern your right to station a holiday home on one of our parks.
"As referred to earlier in this letter, we are maintaining our parks, and have continued to provide and maintain utility services to your holiday home.
"We do not currently consider there to be any legal obligation for us to grant any reduction or refund in ground rent due to the shutdown of our parks enforced upon us by a government legislation surrounding the Covid-19 outbreak."
But the letter sent to owners on Coastfield Leisure sites added they would be given access to the site all year-round if East Lindsey District Council allow for this to happen - at no extra cost to owners.
The council has proposed extending the season into the winter months until 2022 as a way to limit the financial impact on the coastal economy caused by Covid-19.
Coastfields also told owners that it will be rewarding those who pay their fees by the due date for the current season with payment for their insurance premiums as a "goodwill gesture".
This would save those who qualify an estimated £275.
The letter concluded with the operator thanking owners for their "continued understanding and support".
