Getting a refund from an airline has never been easy, and it hasn't become more so in this time of chaos in the airline industry and elsewhere.
I'd welcome you to the Twlight Zone, but anyone who has tried to get an airline refund, even if the flyer has died, has already visited the TZ. Now, with the postponement of the Olympics (and pretty much everything else), we may become permanent residents.
Before plunging in, please heed these words from Kurt Ebenhoch, executive director of Travel Fairness Now, a consumer advocacy group. Your chances of getting a refund "varies by carrier, and it's something that's in flux right now," said Ebenhoch, whose group specializes in airline and hotel issues.
"Policies that were in place before are not always holding up as we're finding that companies want to hold onto money."
Into this shifting landscape we introduce shifting policy. Fasten your seat belts, friends. Bumpy doesn't begin to describe it. Here's what you need to know:
