I was running Windows XP Home Edition, which came pre-installed as an OEM Product. My hard disk failed and I had to buy a new one, but I do not have an installation disc for Windows XP. I tried to contact Multivision Computers but they appear to have stopped trading. How do I re-install Windows? Jack Beeby
Microsoft generally takes the view that your deal was with the OEM (original equipment manufacturer), not with Microsoft. In any case, Microsoft does not have copies of recovery discs nor access to any drivers or other changes made by OEM suppliers. You would therefore have to buy a new copy of Windows and hope it works.
However, in the UK at least, some smaller system builders bought Windows under a different deal, and if your Certificate of Authenticity sticker says OEM Product, you may be entitled to a replacement disc costing about £16. Ask on 0800 032 4479.
