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The Guardian - UK
The Guardian - UK

Can Alexa help your small business succeed?

Amazon Echo #4 Immersive
Charlotte Sheridan: ‘I use Echo like a super-efficient additional employee.’ Photograph: Sam Bush/Guardian

In 2019, more than half of British working adults have dreams of setting up their own business, with more than 320,000 self-employed workers holding down two or more jobs. With so many of us juggling multi-hyphenate careers and side-hustles – and that’s before we’ve even set foot in the office – a little help is a blessing. We speak to four self-employed workers who say smart technology has made all the difference …

‘The office environment is much more cheerful’

Charlotte Sheridan, 38, director of digital marketing agency The Small Biz Expert

“I’d been using [Amazon Echo’s voice assistant Alexa] at home for a while when I realised it would make a great addition to the workplace too. To start with, it was primarily used as a radio, but over time I started using it for other tasks – we use it all the time now. My job responsibilities include handling social media, content creation, writing and PR, so my days can be jam-packed, and I use Echo like a super-efficient additional employee who acts as PA and researcher. Day-to-day, we sync it with our office’s online calendar, so we never forget a call and get reminders about meetings. Reminders on your PC are easy to miss – if you have lots of tabs open or you’re away from your desk, for example, but audio reminders are harder to ignore. Personally, I find the time-tracking skill helpful too, because I sometimes struggle with time management. We’ve set it so we receive flash briefings [which provide a quick and customised overview of news] from places such as Tech News, the BBC and Reddit (checking Twitter means I get distracted), which is useful. We’re always asking the Echo random questions – and occasionally playing silly quizzes too – which definitely alleviates a slow day and boosts camaraderie.”

‘My productivity has improved tenfold’

Tim Prizeman, 53, director at PR firm Kelso Consulting

“I run a PR agency, which means my job is very varied – I could be doing anything from having meetings to brainstorming ideas, presenting reports or writing proposals. I use the Echo as soon as I wake – before, even, as I’ve programmed a series of alarms to wake me up (and to stop me snoozing). Because I often work from home, I keep the Echo near my work computer downstairs, with Echo Dots in both my bedroom and kitchen, so I can listen to the news as I’m getting dressed and making breakfast. That way, I always know key news stories and have a sense of what’s happening in the world. When I want to spend a specific amount of time on a job (say an hour), I’ll use the Echo to set a timer, so I know when to stop. Once you get used to speaking commands, it’s so much easier than fiddling around with an app on your phone – particularly when in the middle of another task. The background music function is useful, too, for unobtrusive background noise. I’d really recommend it to anyone struggling with productivity – it’s been incredibly helpful in terms of time management and means I now use my time much more efficiently.”

tim 1
Tim Prizeman of Kelso Consulting Photograph: PR
Jamal Ahmed of Kazient Privacy Experts
Jamal Ahmed of Kazient Privacy Experts Photograph: PR
  • Tim Prizeman and Jamal Ahmed

‘I’m now on top of industry news and my client relationships have improved’

Jamal Ahmed, 34, founder of Kazient Privacy Experts

“When a friend bought an Amazon Echo and raved about how much he liked it, I thought I’d give it a try too. I primarily use my Echo Dot to read out relevant news to me each morning. As well as helping me stay on top of my game, I think it’s helped me build a better rapport with clients and peers too – for example, before speaking to someone in Singapore, I can quickly check the time using voice commands to make sure I’m calling at an appropriate hour. Before I leave for meetings I’ll check live traffic information and weather, so I always arrive on time, and I’ll use it to order Ubers too (when I do it on my phone, I end up getting distracted mid-task). Another function I like is making video and conference calls – it’s brilliant not having to wear an uncomfortable headset.”

Learn even more ways Alexa can help streamline your life

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