Cafe owner's 'hilarious' response to customer 'forced' to drink oat cappuccino
A cafe owner blasted a customer who left a scathing review about being 'forced' to drink an oat cappuccino.
Steve Clarke, who runs the Café Van Gogh, in London, posted the hilarious response on TripAdvisor.
The disgruntled customer complained about the cafe not serving 'normal milk', MyLondon reports.
However, Steve slammed the 'keyboard warrior' and said he hoped the cafe had not hurt him by 'forcing that coffee down your brass neck'.
In the one-star review, the customer said: "Very weird experience. It says “vegan friendly” but is just vegan. I was forced to have an oat milk cappuccino. It tasted like porridge."
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In a response posted on TripAdvisor, and shared on the cafe’s social media account, owner Steve Clarke was clear the customer could have just declined the vegan option and left.
Steve wrote: “Hello. You stepped into a fully vegan cafe. We make no apologies for this, it’s a huge part of our ethical stance.
“You’d have been asked if you preferred oat milk or soya milk. You could have left at that point, but instead you allowed us to ‘force’ you to drink a cappuccino that you didn’t like.”
“For reasons unknown to us, you didn’t say anything to staff at the time (we’d likely have not billed you) but you chose to sign up to tripadvisor to relay the horrors of your experience to the world with your one star review. (Which says nothing about our café, just your palate.)
“You’ve put a broad smile on all of our faces. We love a keyboard warrior, and we hope we didn’t hurt you when we forced that coffee down your brass neck.”
Steve said the review stung particularly considering the café is not-for-profit, and primarily runs with the intention of helping adults with learning disabilities to get work in the hospitality sector.
The Cafe’s Instagram post featuring the response, which was captioned “You can’t win ‘em all…”, has received more than 1,500 likes and 150 comments, many of which praise the café for defending themselves.
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One user wrote: “I like the way this is positioned as if you held them at gunpoint until they drank the oat milk.”
Another said: “Please force one down my neck, it sounds delicious”.
Others were quick to mention how good the cafe’s customer service is.
The negative TripAdvisor review is one of three one-star reviews for the café, while 116 reviewers have given it a five-star rating.