The owner of a park cafe has hit back after a TripAdvisor reviewer blasted the business for not allowing children to use the toilets.
In the review, the customer said The Watering Can in Liverpool's Greenbank Park “refused point blank” to allow them to use the facilities.
The reviewer, called ‘Greenbank resident’ online, said: “I brought my daughter to the park with some of her school friends when they broke up for summer.
"A few children was desperate for the toilet and the café refused point blank that the children or adults can’t use the toilets unless they are paying customers….
“So I had to take several kids to the Spire hospital (nearby) to use their toilets and they were very helpful and understanding…
“What this park needs at Greenbank is toilet facilities not a café that doesn’t let anyone in for the toilet."
Keith Perryman, co-owner of The Watering Can, took to Facebook to respond to the one star review, the Liverpool Echo reports.
He said: “This type of review annoys us as you can't contest a review with TripAdvisor.
“We had damage in the toilet for fifth time today, with kids filling water guns and balloons.
"A toilet cistern was broken again, on top of an already expensive week following a break-in.
“If you are local as you say you are, surely you could have gone home to a toilet and this wouldn't have been the massive inconvenience to you.
“We are not here to provide free toilet services to the park. We pay the rent, the water rates, electricity, buy the toilet roll.
“We built this building ourselves and decorated it to a high standard, only for some people to damage and abuse it.
“We are perfectly within our rights to refuse entrance to anyone for whatever reason and today has been totally justified.
“Please in future consider your social media impact on a fledgling business.
“A one-star review is unjustified having NOT visited our restaurant today."
Earlier this week the café, which only opened in April, was raided by burglars who caused thousands of pounds worth of damage.
