Nest has acknowledged a software bug is affecting some of its smart thermostats causing the high-profile internet of things device to stop working.
The bug drains the battery within the thermostat, even if the device is plugged in, forcing it to disconnect from boilers and air conditioning systems, turning them off before it shuts down.
Nest said in a statement on its support site: “Some customers may be experiencing an issue with their Nest Thermostat becoming slow, unresponsive, or unable to turn on because the battery has drained.”
The solution is to “recharge and restart your thermostat” according to the company. Central heating controlled by Nest Thermostat systems in the UK can still be manually activated by pushing the button on the Heat Link device that connects directly to the boiler.
The issue appears to be within the 5.1.3 software update which was pushed out to some versions of the thermostats in the last month. Nest said it was working on a fix for the 0.5% of people that it is still affecting.
The Guardian has been unable to replicate the issue.
