Budget airline Jet2.com has received a top consumer award for its customer experience and service - despite another year of travel being dominated by the Covid-19 pandemic.
Jet2, the UK's third largest airline, is the only short-haul airline to receive the prestigious Which? Recommended Provider status, with the award encompassing Jet2.com, Jet2holidays and Jet2CityBreaks.
This latest recognition comes on the back of Which?’s annual Best and Worst Short-Haul Airlines Survey, which is based on the experiences of over 1,300 paying customers who have flown in the past two years.
The airline scored highly across a number of measures including not just punctuality, cabin cleanliness, customer service and value for money, but also refunds and covid precautions in the wake of the pandemic.
Which? said of the airline: “At a time when some airlines were making sworn enemies of their customers, Jet2.com received its highest-ever customer score.”
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “The past two years have been the most challenging in history for the entire travel industry and the way different companies have responded will be remembered for a long time.
"We are very proud to be a company that has been repeatedly recognised for the way we have looked after customers and independent travel agents, and there can be no better or fairer measure of how well we are doing than the consumer champion Which? and their members.
"After so much hard work, we are incredibly proud to be recognised as a Which? Recommended Provider once again.”
He added: “We start 2022 in the firm belief that we will see travel bounce back strongly this year, and our track record for looking after customers means we are well positioned to capitalise on that. We know that customers need assurance more than ever, and as Which? point out in their research, our standards of customer care exceed other short-haul airlines.”
