My father is 74, severely disabled and in and out of hospital. He has a package for TV, broadband and phone with BT. Unfortunately, the broadband speed at his south London home is so low he can’t use the internet or watch BT Sport (the main attraction). He wanted to leave BT and it suggested a technician come out to see if they could fix the fault. It still hasn’t fixed it (his broadband and BT Sport still don’t work) but he’s now been charged £260 for the visits which we can’t afford. We’ve had more than 16 calls with BT since but are no closer to a refund.
FJ, Liverpool
Readers will wonder how, in 2018, BT can’t provide a reasonable broadband service to a home which is a few hundred metres from the South Circular in London – its hardly the back of beyond. However, it can’t, apparently.
BT has now returned the £260 charge which it has conceded was an error. If the broadband has not worked for months, I’d be asking for a refund of the charges for that, too.
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