BT, Britain's phone company, runs a Home IT Advisor service. Sometimes the questions raise a smile....
Customer: How do I change channel on my monitor? Advisor: Your monitor won't have channels like a TV. Customer: But I was watching the internet channel the other day and now I just get the word processing channel.
Advisor: Can you click on 'My Computer'? Customer: I don't have your computer, just mine.
Customer: My 14 year-old son has put a password on my computer and I can't get in. Advisor: Has he forgotten it? Customer: No he just won't tell me it because I've grounded him.
And on a statistical note, the company says:
* The average home has 1.6 computers. * The average age of callers is 54, and callers represent almost an even split between men and women (55% men, 45% women) * One of the most common IT problems is about installing security software (17%) * The most common help given is to set up a wireless broadband connection (16 %)
