I moved house in November, and ordered BT’s Infinity superfast fibre optic broadband.
After two months with neither phone nor broadband, BT finally agreed it could give me at least a phone service via the existing telephone line while it sorted out the problems preventing me getting the fibre connection.
But I still haven’t been connected. BT keeps pushing back the date for when a “duct blockage”, which is apparently preventing my connection, will be cleared.
It is still advertising my street as being able to get superfast fibre. But my understanding is that this problem will affect all customers in my area. How many other areas are being advertised by BT as being fibre-enabled but require major work to actually provide the service?
This has particular significance here in Cornwall where EU funding subsidised the provision of high-speed broadband. No doubt BT must meet certain objectives to satisfy the funder. RN, Camborne, Cornwall
This is a major scheme – as you note, backed by European funding – which is promising the service to 92% of local residents and businesses.
But there have been a few teething problems. Initially, BT pointed out that you have a phone line and copper broadband, connected in February.
So you do have a working service – just not the high-grade fibre one that you and others were expecting. Due to the ongoing delays, it has provided these free as a gesture of goodwill.
The duct blockages are being worked on but the problem has required “extensive engineering work” which should, BT says, be cleared shortly.
It apologises, and says its team has been in regular contact with you to keep you fully updated while the work has been carried out.
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