British Gas owner to axe another 800 customer service jobs

• Centrica, the owner of British Gas, has announced plans to cut 1,300 jobs over the next two years.
• This figure includes 800 new job reductions on top of 500 roles previously announced last month.
• The cuts are part of an overhaul of customer services and support teams, aiming for greater efficiency.
• Proposals involve reducing about 500 contact-based jobs in customer operations and additional cuts to offshore outsourced support roles, leading to a 14 per cent reduction in the customer operations workforce.
• The company attributes these changes to structural shifts in customer behaviour, with around 90 per cent of customers now opting for digital support methods.

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British Gas owner to cut 1,300 jobs over two years in major overhaul