Back in May we were caught up in a British Airways fiasco – our flight to Ibiza was cancelled, forcing us to buy alternatives with Monarch. I have been locked in a battle ever since to get the airline to pay the compensation due.
We were given a phone number to call that wouldn’t receive calls. It was only on the final day of our curtailed trip that our luggage, which we’d checked into BA and had left with it, arrived in Ibiza. The final straw was BA paying the compensation into the wrong bank account. When I questioned the airline, it told me that definitely was my account. But it is not – something my local Santander branch has confirmed.
It’s been a time-consuming saga which should have been easy to resolve. The sum involved is £1,358 as there were four of us travelling.
NI, London
We are being besieged by airline complaints at the moment, mostly concerning delay compensation due to the various failings this summer.
You at least managed to get the airline to pay up, albeit to the wrong account. Happily, an intervention by the head office has managed to get this resolved and the money has now been paid into the correct account.
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