I booked two British Airways business class return fares to Sardinia through the BA website. On Manage My Booking we are shown as having two seats on the way back, but there is only one available on the way out. I called BA and was told that the airport is holding back some seats and will “probably release them about 14 days before the flight”. I felt this was unsatisfactory and eventually persuaded a supervisor to request the airport to release one of the seats now, but a week on it is still showing as only one seat available. I think that, having paid for two return seats, BA’s own website should confirm that we have two seats. JW, Slough, Berkshire
I contacted the BA press officefor an explanation last month. Nearly seven weeks later it is still “investigating” its own procedures. The implication is that BA has no idea how its own systems work. The fact is that you were never in danger of having paid for a seat that did not exist, it’s just that you were not able to reserve a specific option. It’s baffling why BA did not explain this or why you were told it was the airport’s responsibility. Happily, a cluster of seats have been released so you have been able to choose a pair, but you say that the experience has put you off booking with BA again.
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