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Daily Record
Daily Record
National
Jennifer Russell

British Airways flights 'returning to normal' after huge IT system failure

British Airways flights are 'returning to normal' after a huge IT glitch caused major travel misery for hundreds of Scots passengers.

Around 20,000 passengers were affected after the airline axed 117 flights due to operate to or from London Heathrow and 10 at Gatwick, while delaying more than 300 others.

Scottish passengers hoping to travel from Glasgow and Edinburgh airports were faced with either cancelled flights or lengthy delays of more than two hours.

A total of 10 flights - six from Glasgow, two from Edinburgh Airport and two from Aberdeen were cancelled, with more delayed.

The technical fault was in the check-in system with the airline using back-up and manual systems to try to cope with the problem.

Traveller Kieran Healey-Ryder tweeted he boarded at 6.30am at Glasgow heading for London for work and was stuck on the plane. Meanwhile, Stephen Gibbons said passengers had started walking off his flight after being stranded for too long. 

A spokesman for BA confirmed the technical issue has been resolved: "We have resolved the temporary systems issue from this morning which affected a number of our flights today.

“We apologise to all our customers caught up in the disruption, and appreciate how frustrating their experience has been.

"Our teams have been working tirelessly to get the vast majority of customers on their way, with most of our flights departing.

“Our flights are returning to normal, however there may be some knock-on operational disruption as a result of the issue earlier today.”

The airline is offering short-haul passengers the chance to re-book to another day between Thursday and next Tuesday.

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