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Bristol Post
Bristol Post
National
Emma Grimshaw

Bristol coronavirus helpline launched to help vulnerable people

Council bosses have launched a hotline to help the city’s most vulnerable people during the coronavirus crisis. 

It's hoped We Are Bristol support phone number – 0117 352 3011 – will support some of the city's most isolated and worried residents.

An army of volunteers is manning the new service, which is available initially during office hours (8.30am-5pm, Monday to Friday), to obtain food, other essential items and medication.

Mayor Marvin Rees said:“The hotline is in place to ensure we have a non-digital way for our most vulnerable residents and those at risk to access the help they may need, wherever we can.

"The coronavirus pandemic means many of us are worried, anxious and need help. Here in Bristol we have volunteers who are waiting to help you – when you most need it.

"We hope to move the hotline to a seven day operation soon.

“Anyone concerned about feeling isolated, getting food, essential items or medicine they need could benefit from the phone line. Even if you simply need someone to walk your dog or a person to talk to once a week. After all, a problem shared is a problem halved.

“Call the We Are Bristol support hotline on 0117 352 3011. Together we are stronger. Together We Are Bristol.”

The line will be manned by up to 30 staff who are all trained to handle calls and refer those with specific needs to the right areas.

During busy periods, there will also be a call back option to limit waiting time.

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